Refund Policy
Freedom in Motion
Last updated: 13 October 2026
Freedom in Motion sells limited-edition digital artworks delivered electronically. No physical goods are shipped.
This policy explains cancellation, technical support and refunds. Nothing in this policy limits your statutory consumer rights.
1. Your Purchase and Delivery
Your purchase includes a numbered digital edition for private display, subject to the applicable purchase and licence terms.
Squarespace provides a purchase confirmation and delivery-information document. Your artwork download link, certificate of authenticity and QR-linked verification record are delivered separately by email after your edition has been allocated and registered.
If your delivery email does not arrive, please check your spam or junk folder and contact us with your order number.
Receiving the delivery-information document does not, by itself, confirm that your artwork and certificate have been delivered.
2. Cancellation and Immediate Digital Delivery
For qualifying online consumer purchases, you normally have 14 days from entering into the contract to cancel.
If you request delivery of digital content during that period, we must obtain your express consent to begin supply and your acknowledgement that you will lose your cancellation right once supply begins.
You lose that cancellation right only when the applicable legal requirements have been met and supply of the digital content has begun. Buying a digital product does not automatically remove your cancellation rights.
Where required, confirmation of your consent and acknowledgement will be provided in a form you can retain, such as email.
To exercise an applicable cancellation right, email hello@freedominmotion.art with your order number and a clear statement that you wish to cancel.
3. Change of Mind
Once digital supply has begun and your cancellation right has been validly lost, we do not normally offer refunds or exchanges simply because you change your mind or prefer a different artwork.
This does not affect your rights where the digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.
4. Technical Problems or Faulty Content
If a file is corrupted, a download link does not work, or the supplied artwork does not match its description, please contact us as soon as reasonably possible.
Include your order number, a description of the problem and, where relevant, the device and playback software you are using.
We will investigate and provide an appropriate remedy. This may include restoring access, repairing the content or supplying a replacement.
Where repair or replacement is impossible, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund under applicable law. A price reduction may be the full purchase price where appropriate.
There is no seven-day reporting deadline that removes your statutory rights.
5. Approved Refunds
Approved refunds will be returned through the original payment method unless another method is expressly agreed.
Where a refund is legally due, we will meet the applicable statutory deadline. For an agreed refund arising from a statutory price reduction for faulty digital content, this is without undue delay and no later than 14 days after we agree that you are entitled to it.
We do not charge an administration fee for a statutory refund. Your payment provider may take additional time to display the returned funds.
6. Edition Registration and Downloaded Files
A refund or cancellation may require an administrative review of the edition’s registration, certificate and verification record.
Downloaded files cannot be remotely erased. Keeping a downloaded copy does not, by itself, establish continuing ownership of a registered edition or permission to use, distribute or transfer the artwork.
Any consequences for registration or permitted use will be explained as part of the refund or cancellation process, subject to applicable law and the relevant terms.
7. Contact
For cancellation requests, refund enquiries or delivery support, contact:
Please include your order number and the email address used at checkout. Do not send full payment-card details.